Our stakeholders

Datatec aims to create value for all stakeholders in the short, medium and long term. Understanding the needs and expectations of our stakeholders is fundamental to achieving this objective.

Datatec has identified seven key stakeholder groups that may impact or be impacted by its business strategy, activities and policies.

We rely on these stakeholder groups to create value. Below, we have disclosed the key issues raised by each and our response in addressing these issues.

The strategic objectives linked to the key outcomes are illustrated by our strategic objectives icons.

Our ability to create value is interdependent on the quality of our relationships with our key stakeholders, all of which are regarded as strong.

Strategic objectives key
	Improving shareholder returns
	Business development
	Enhancing competitiveness and profitability
	Responsible business

While the stakeholders we engage with are:
Shareholders	Financial institutions and providers of financing	Employees	Customers
Key issues raised	Key issues raised	Key issues raised	Key issues raised
Remuneration policy, including benchmarking and short-term incentives Share-based payment schemes Pay gap reporting Value realisation Sustainable returns Governance Risk management	Financial health Liquidity Ratios Cash generation Risk management Growth prospects Compliance Covenant adherence	Ongoing training and personal development Non-discriminatory work environment Nature, variety and breadth of work Performance management Incentives and rewards	Effectiveness of processing and transacting systems Value for money and quality of service Premium (best-in-class) vendors Vendor profile (broad offering) High degree of technical competence Diverse product and service offering across the Group Innovation and early adaptation to emerging trends
Our response	Our response	Our response	Our response
Consulted extensively with shareholders on ESG and remuneration matters Implemented numerous initiatives to improve operational efficiencies, cut costs and enhance profitability Investor roadshows and meetings with analysts	Invoice assignment facility, extended payables facility, securitisation facilities and accounts receivable facilities in Westcon International Corporate banking facilities in Logicalis International Uncommitted overdraft facilities and short-term lending arrangements in Logicalis Latin America	Decentralised engagement programmes – operation specific Education, training and development programmes – operation specific Employee performance assessments Group and regional tracking of employee turnover rate and drivers Refreshed share incentive schemes	Implemented digital enablement technology tools to improve customer experience and speed to market Customer engagement programmes to ensure customer needs and expectations are met Strong partnership approach to deliver best results Customer satisfaction surveys Vendor incubation accelerates access to emerging technologies
Key outcomes in FY25	Key outcomes in FY25	Key outcomes in FY25	Key outcomes in FY25
Refined remuneration policy Earnings before interest, taxation, depreciation and amortisation ("EBITDA") US$221.3 million (adjusted EBITDA US$246.2 million) 30.5 US cents underlying earnings per share ("uEPS") Strong balance sheet Stringent focus on application of good governance principles Risk management focus in ARCC Internal responsible business commitments and targets have been formalised	Net debt of US$52.1 million US$75 million in interest to providers of financing Improved interest cover (includes IFRS 16 interest) Increased operating cash flows	US$793 million in staff salaries and benefits Commitment to diversity and inclusion; Datatec's values amended to add inclusion as a core value Ongoing employee development Long-term and short-term employee incentives	Positive feedback from satisfaction surveys Strong vendor offerings Improving software and services mix – the total software and services is over two-thirds of the revenue mix
Strategic objectives	Strategic objectives	Strategic objectives	Strategic objectives

While the stakeholders we engage with are:
Vendors	Governments and regulators	CSR beneficiaries
Key issues raised	Key issues raised	Key issues raised
Alignment with vendor "approach to market" messaging Meeting vendor financial targets Accreditations (training) Quality of training programmes Maintaining technical edge in light of ongoing market evolution Scope for alignment and scale of operations Geographic reach Financial health Innovation and early adaptation to emerging trends	Investment Employment Taxation Governance Compliance Impact on energy usage (IT centres) Import and customs controls Diversity Empowerment and transformation Data privacy	Development of education (specifically science, technology, engineering and mathematics) in previously disadvantaged communities Charitable and compassionate aid
Our response	Our response	Our response
Differentiated global relationship management strengthens partnerships Active participation at global vendor conferences Partner enablement programmes to drive global expansion, channel development and scale Global services capabilities Vendor satisfaction surveys Vendor audits and assessments	Maintain sound governance policies and processes Regulatory returns/submissions made on time Complied with JSE Listings Requirements Tax compliance policy (UK) Broad-Based Black Economic Empowerment ("BBBEE") certification for SA operations and maintained BBBEE ownership credentials Board policy on diversity Adhere to strict data protection policies and processes	Partnerships with various organisations committed to improving education in under-resourced schools and communities Partnerships with non-profit organisations that provide professional development to teachers Partnerships with organisations that provide secondary school-level intervention programmes focused on improving results in mathematics, science and English
Key outcomes in FY25	Key outcomes in FY25	Key outcomes in FY25
Positive feedback from satisfaction surveys Strong vendor relationships Numerous partnership awards won Extended partner reach Vendor incubation provides competitive advantage Contract renewals	WestconGroup SA BBBEE status – Level 1 Logicalis SA BBBEE status – Level 1 US$37 million directly distributed to governments Increased energy savings initiatives Environmental certification Diversity policies in place	The Datatec Foundation invested ZAR10 million in FY25 Positively impacted more than 10 000 people through community support interventions across the Group Invested over US$600 000 in community support initiatives through the Datatec Africa Flagship Project, subsidiary community interventions and emergency response
Strategic objectives	Strategic objectives	Strategic objectives