Our stakeholders

Datatec aims to create value for all stakeholders in the short, medium and long term. Understanding the needs and expectations of our stakeholders is fundamental to achieving this objective.

Leading ethically and effectively

Ensuring we are a responsible corporate citizen

Providing strategic direction

Ensuring we achieve our core purpose and value

Adopting a stakeholder exclusive approach

To create value for our stakeholders we focus on:

Our relationships with our stakeholders, their needs and meeting their expectations

While the stakeholders we engage with are:

Datatec has identified seven key stakeholder groups that may impact or be impacted by its business strategy, activities and policies.

We rely on these stakeholder groups to create value. Alongside, we have disclosed the key issues raised by each and our response in addressing these issues.

The strategic objectives linked to the key outcomes are illustrated by our strategic objectives icons.

Our ability to create value is interdependent on the quality of our relationships with our key stakeholders, all of which are regarded as strong.

Strategic objectives key

	Improving shareholder returns
	Business development
	Enhancing competitiveness and profitability
	Responsible business

	Shareholders		Financial institutions and providers of financing		Employees
Key issues raised		Key issues raised		Key issues raised
Remuneration policy Share-based payment schemes Value realisation Sustainable returns Governance Risk management		Financial health Liquidity Ratios Cash generation Risk management Growth prospects Compliance Covenant adherence		Ongoing training and personal development Non-discriminatory work environment Nature, variety and breadth of work Performance management Incentives and rewards
Our response		Our response		Our response
Consulted extensively with shareholders on environmental, social and governance (“ESG”) and remuneration matters Implemented numerous initiatives to improve operational efficiencies, cut costs and enhance profitability Investor roadshows and meetings with analysts		Invoice assignment facility, extended payables facility, securitisation facilities and accounts receivable facilities in Westcon International Corporate banking facilities in Logicalis International Uncommitted overdraft facilities and short-term lending arrangements in Logicalis Latin America		Decentralised engagement programmes – operation specific Education, training and development programmes – operation specific Employee performance assessments Group and regional tracking of employee turnover rate and drivers Refreshed share incentive schemes
Key outcomes		Key outcomes		Key outcomes
Refined remuneration policy Earnings before interest, taxation, depreciation and amortisation (“EBITDA”) US$177.6 million (adjusted EBITDA US$192.1 million) 20.2 US cents underlying earnings per share (“uEPS”) Strong balance sheet Stringent focus on application of good governance principles Risk management focus in ARCC Global Responsible Business strategy has been developed and targets have been formalised		Net debt of US$123.1 million US$69 million in interest to providers of financing Improved interest cover (includes IFRS 16 interest) Increased operating cash flows Strategic acquisition made in Westcon Internationa		US$786 million in staff salaries and benefits Commitment to diversity and inclusion; Datatec’s values amended to add inclusion as a core value Ongoing employee development Long-term and short-term employee incentives
Strategic objectives		Strategic objectives		Strategic objectives

	Customers		Vendors		Governments and regulators		CSR beneficiaries
Key issues raised		Key issues raised		Key issues raised		Key issues raised
Effectiveness of processing and transacting systems Value for money and quality of service Premium (best-in-class) vendors Vendor profile (broad offering) High degree of technical competence Diverse product and service offering across the Group Innovation and early adaptation to emerging trends		Alignment with vendor “approach to market” messaging Meeting vendor financial targets Accreditations (training) Quality of training programmes Maintaining technical edge in light of ongoing market evolution Scope for alignment and scale of operations Geographic reach Financial health Innovation and early adaptation to emerging trends		Investment Employment Taxation Governance Compliance Impact on energy usage (IT centres) Import and customs controls Diversity Empowerment and transformation Data privacy		Development of education (specifically science, technology, engineering and mathematics) in previously disadvantaged communities Charitable and compassionate aid
Our response		Our response		Our response		Our response
Implemented digital enablement technology tools to improve customer experience and speed to market Customer engagement programmes to ensure customer needs and expectations are met Strong partnership approach to deliver best results Customer satisfaction surveys Vendor incubation accelerates access to emerging technologies		Differentiated global relationship management strengthens partnerships Active participation at global vendor conferences Partner enablement programmes to drive global expansion, channel development and scale Global services capabilities Vendor satisfaction surveys Vendor audits and assessments		Maintain sound governance policies and processes Regulatory returns/submissions made on time Complied with JSE Listings Requirements Tax compliance policy (UK) BBBEE certification for SA operations and maintained BBBEE ownership credentials Board policy on diversity Adhere to strict data protection policies and processes		Partnerships with various organisations committed to improving education in under-resourced schools and communities Partnerships with non-profit organisations that provide professional development to teachers Partnerships with organisations that provide secondary school-level intervention programmes focused on improving results in mathematics, science and English
Key outcomes		Key outcomes		Key outcomes		Key outcomes
Positive feedback from satisfaction surveys Strong vendor offerings Improving software and services mix – total software and services is about half of the revenue mix		Positive feedback from satisfaction surveys Strong vendor relationships Numerous partnership awards won Extended partner reach Vendor incubation provides competitive advantage Contract renewals		Westcon SA BBBEE status – Level 1 Logicalis SA BBBEE status – Level 1 US$36 million directly distributed to governments Increased energy savings initiatives Environmental certification Diversity policies in place		The Datatec Foundation invested ZAR8.9 million in FY24 Positively impacted more than 10 000 people through community support interventions across the Group Invested over US$500 000 in community support initiatives through the Datatec Africa Flagship Project, subsidiary community interventions and emergency response
Strategic objectives		Strategic objectives		Strategic objectives		Strategic objectives

Our stakeholders

To create value for our stakeholders we focus on:

While the stakeholders we engage with are:

Shareholders

Financial institutions and providers of financing

Employees

Customers

Vendors

Governments and regulators

CSR beneficiaries