Stakeholder engagement

Datatec recognises stakeholder engagement as key to its corporate accountability and has identified key stakeholder groups who may have an impact on or be impacted by its business strategy, activities and policies.

We engage in proactive dialogue with key stakeholders to identify material issues affecting our ability to deliver on our strategy. It is our goal to establish and maintain open and transparent relationships with all stakeholders based on trust and mutual respect.

We engage a broad range of stakeholders through various channels with the aim of identifying and addressing areas of mutual interest. Datatec continues to conduct materiality assessments at Group and divisional board and management levels. We recognise this is a dynamic process due to the changing nature of material issues.

Shareholders

Key issues

  • Value realisation
  • Sustainable returns
  • Governance
  • Risk management
Shareholders

Our actions

  • Special cash dividend with scrip alternative distributed to shareholders in January 2018
  • Implemented numerous initiatives to improve operational efficiencies, cut costs, enhance profitability
  • Investor roadshows and 1:1 meetings with analysts
  • Consulted with shareholders on governance matters

Financial institutions and debt funders (including major vendors as suppliers of credit)

Key issues

  • Financial health
  • Liquidity
  • Ratios
  • Cash generation
  • Risk management
  • Growth prospects
  • Compliance
  • Covenant adherence
Financial institutions and debt funders

Our actions

  • Implemented cost reduction programme
  • Renewal of debt facilities in Europe
  • Deleveraging to strengthen balance sheet
  • Engagement with authorities in Angola regarding liquidity

Employees

Key issues

  • Ongoing training and personal development
  • Non-discriminatory work environment
  • Opportunities to obtain multiple vendor accreditations
  • Nature, variety and breadth of work
  • Performance management
  • Incentives and rewards
Employees

Our actions

  • Decentralised engagement programmes – operation specific
  • Education, training and development programmes – operation specific
  • Employee performance assessments
  • Group and regional tracking of employee turnover rate and drivers
  • Refreshed share incentive schemes

Customers

Key issues

  • Effectiveness of processing and transacting systems
  • Value for money and quality of service
  • Premium (best-in-class) vendors
  • Vendor profile (broad offering)
  • High degree of technical competence
  • Diverse product and service offering across Group
  • Innovation and early adaptation to emerging trends
Customers

Our actions

  • Fixed process errors resulting from switch to ERP at Westcon International
  • Implemented digital enablement technology tools to improve customer experience and speed to market
  • Customer engagement programmes to ensure customer needs and expectations are met
  • Strong partnership approach to deliver best results
  • Customer satisfaction surveys
  • Vendor incubation accelerates access to emerging technologies

Vendors (suppliers)

Key issues

  • Alignment with vendor “approach to market” messaging
  • Meeting vendor financial targets
  • Accreditations (training)
  • Quality of training programmes
  • Maintaining technical edge in light of ongoing market evolution
  • Scope for alignment and scale of operations
  • Geographic reach
  • Financial health
  • Innovation and early adaptation to emerging trends
Vendors

Our actions

  • Differentiated global relationship management strengthens partnerships
  • Active participation at global vendor conferences
  • Partner enablement programmes drives global expansion, channel development and scale
  • Global services capabilities extend partner reach
  • Vendor incubation provides competitive advantage
  • Vendor satisfaction surveys
  • Vendor audits and assessments
  • Contract renewals

Governments and regulators (region dependent)

Key issues

  • Investment
  • Employment
  • Taxation
  • Governance
  • Compliance
  • Impact on energy usage (IT centres)
  • Import and customs controls
  • Diversity
  • Empowerment and transformation
  • Data privacy
Governments and regulators

Our actions

  • Maintain sound governance policies and processes
  • Regulatory returns/submissions made on time
  • Complied with JSE Listings Requirements
  • Tax compliance policy (UK)
  • BBBEE certification for SA operations and improved BBBEE ownership credentials
  • Board policy on diversity
  • Adhere to strict data protection policies and processes

Foundation beneficiaries

Key issues

  • Development of education (specifically mathematics, science and IT) in previously disadvantaged communities
  • Charitable and compassionate aid
Foundation beneficiaries

Our actions

  • Donated R7 million to various organisations committed to improving education in underresourced schools and communities
  • Provided over 9 000 individuals with access to computer technology
  • Contributed towards school level intervention programmes in mathematics and science that benefited over
    4 000 learners
  • Provided ICT skills training to over 6 000 individuals